How the new Etisalat Mobile Assistant service works

This is copied from Etisalat Nigeria official site.

Mobile Assistant is another innovative service from Etisalat Nigeria. It provides valuable benefits to Executives, SMEs, HNIs, etc, so their mobile handset now offers greater utility.

This service enables a user - in this case referred to as an Executive - to pair another number (referred to as the Assistant) such that when the Executive number is called it rings on both the Executive and the Assistant MSISDN. In the simplest scenario, when the executive’s phone rings, so does the assistant’s.

When either the Executive or the Assistant receives a call using Mobile Assistant, they are able to speak to each other and transfer the call simply by pressing the star key.

The Mobile Assistant is a network service and works regardless of mobile phone sophistication. If the executive has the phone switched off or out of coverage, the assistant’s will still ring.



We have recognized that our valuable customers will want to have options of setting the Mobile Assistant service to suit their purpose; below are the 3 service modes available on the Mobile Assistant:

Timed Assist: The timed assist is configured such that once the Executive’s phone rings unanswered after the configured time – for example 10 seconds - the Assistant’s number will start to ring.
Live Assist - The live assist is configured in such a way that when the Executive number is called it rings on the Executive and Assistant phones simultaneously; therefore, whoever answers the call first attends to the caller.
Control Assist - The control assist is the default service mode. It is configured in such a way that when the call is rejected by the Executive then it starts ringing on the Assistant’s number.

FAQ

  1. What is Mobile Assistant?
Mobile Assistant is a service that allows an Executive’s incoming mobile calls to be handled by a secretary or an assistant. Mobile Assistant provides valuable benefits to an Executive as their mobile handset now offers greater utility. An Executive can pair another number (that of his Assistant) such that when the Executive number is called it rings on both the Executive and the Assistant’s number.

  2. Mobile Assistant is available in 3 service modes shown below:?
 Timed Assist – This is configured such that once the Executive’s phone rings unanswered after the configured time – for example 10 seconds - the Assistant’s number will start to ring.
Live Assist – This is configured in such a way that when the Executive’s number is called it rings on the Executive and Assistant’s phones simultaneously; therefore whoever answers the call first attends to the caller.
Control Assist – This is the default service mode; it is configured in such a way that when the Executive’s number is called it rings on the Executive’s phone only; if the call is rejected by the Executive then it starts ringing on the Assistant’s number.

  3. Who can benefit from this Service?
Customers on EasyFlex N5000, Easy Business, EasyLife Postpaid and Classic Postpaid Voice Plans can enjoy the Mobile Assistant service

  4.  How can I subscribe to the Mobile Assistant service?
As a prepaid subscriber, simply dial *350#
How to select Timed Assist
Send 'Timed'  to 350
How to select Live Assist
Send 'Live'  to 350
How to select Control Assist
Send 'Control'  to 350.
As a postpaid subscriber, you will be required to visit any of our Experience centres or contact your Account Manager for the service to be activated for you.
You will also be notified upon successful service activation of Mobile Assistant.
Note that: Activation of Mobile Assistant costs N750.00

  5. What are the benefits of Mobile Assistant?
Greater Efficiency – fewer interruptions, allowing concentration on important tasks
Improved Quality of Life – reduced stress, more time available for other tasks
Increased Accessibility – even when unavailable, calls are answered by a trusted assistant
Flexibility – mid-call transfer facility, using a single key-press
Convenience – service uses existing handset (of any age or model), with no need to change phone number

  6. What can I do with my Etisalat Mobile Assistant Service?
With the Etisalat Mobile Assistant, you are able to free up your time as an Executive by being sure that you focus on only important calls.

  7.  Will I be charged a fee for Etisalat Mobile Assistant Service?
Yes, as a prepaid subscriber, you will be charged N750 naira for the service which is auto-renewable after validity of 30 days. This is a recurring fee for as long as you are on the service.
As a postpaid subscriber, the fee would be added to your bill at month end and it is a recurring fee for as long as you are on the service. The service is renewed 1st day of the month.

  8. With my Mobile Assistant Service, will my voice mail service remain active?
No, voicemail is automatically de-activated once you opt in for the Mobile Assistant 

  9. Will I be notified when the validity period is due for renewal?
Yes, you will be notified 3 days before the end of the cycle..

  10.  Will the Mobile Assistant service work while roaming?
If the Executive phone number is in a roaming environment the service will not be available.

  11. What if the Assistant needs to transfer the call or speak with the Executive?
This is possible through a Mid-Call Transfer. When the Assistant receives a call using Mobile Assistant, they are able to speak to the Executive and transfer the call simply by pressing the star key.

  12. Am I charged separately for transferring calls to my Executive / Assistant?
No, Call transfer between the Executive and the assistant will be handled by the Mobile Assistant application and no charges will be applicable to such calls as it is part of the service offering.

  13. Do I have to keep opting in every time my service expires?
No. You only have to ensure you have the applicable fee in your account on or before the expiry date and your Mobile Assistant service will automatically be renewed.
Upon successful renewal, your Mobile Assistant service will be re-activated automatically.
However, if there is no balance / in-sufficient balance on your account at service expiration, service will NOT be automatically renewed.

  14. Service Management Description

DESCRIPTION	BUSSD	SMS
To activate	Dial *350#	NA
To deactivate	Dial *350*0#	NA
To select Assistant Number	NA	Send "Assistant Number" to 350
		eg. send 0809xxxxxxx to 350
To select Timed Assist	NA	Send "timed" to 350
To select Live Assist	NA	Send "live" to 350
To select Control Assist	NA	Send "control" to 350
To temporarily switch off Mobile Assistant after opting-in	NA	Send "off" to 350
To re-enable Mobile Assistant after	NA	Send "on" to 350
temporarily suspending service
To change who is called first	NA	Send "switch" to 350
To change settings	NA	Send "change" to 350
To check settings	NA	Send "settings" to 350
For help	NA	Send "Help" to 350